Gaming should be a fun form of entertainment, not a burden. At 123mbi, we provide comprehensive tools, guidance, and support to help you stay in control and enjoy a healthy, responsible gaming experience.
Responsible gaming means you play for fun, not to escape problems or try to make easy money. At 123mbi, we believe every member deserves to enjoy our platform in a way that does not harm their mental health, finances, or personal relationships.
Many start with good intentions — just trying a couple of slot games or watching a favourite sports match. But without clear boundaries, what begins as entertainment can gradually turn into a costly habit. That is why we take a proactive, not reactive, approach to addressing this issue.
We also recognise that every individual has a different tolerance level. Some can play for hours with no negative effects, while others need more structure and support. Our policy is to give you full choice and control — so that you decide how you play, not the other way around.
Always remember: losses are part of the game. Never try to "chase" money you have already lost by continuing to play. Each gaming session is independent and past results offer no guarantee of future outcomes.
All these tools are accessible directly through your account settings — no waiting or contacting support required.
Set a daily, weekly, or monthly deposit limit to ensure you never spend beyond your planned budget. This limit takes effect immediately once set and can be reduced at any time.
Set a maximum duration for each of your gaming sessions. When the time limit is reached, the system will send a reminder and automatically end your session to prevent excessive play.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, your account will be automatically blocked from placing new bets until the limit period expires.
Need a short break? Use the self-break option for 24 hours, 7 days, or 30 days. During this period, you will be unable to log in or make any transactions on your 123mbi account.
If you feel you need a longer break, the self-exclusion option lets you close account access for 6 months, 1 year, or permanently. This decision cannot be reversed within the chosen period.
Opt out of receiving any promotional offers, bonuses, or gaming advertisements. This helps reduce the urge to play more simply because of tempting ongoing offers.
All responsible gaming tools at 123mbi are designed for easy access with no technical complications. Follow the steps below to start using them today:
Access your 123mbi account using your username and password. Always log in from a secure personal device.
Click the profile icon at the top right of the page, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select from the list of available tools — deposit limit, time limit, loss limit, self-break, or self-exclusion. Each tool includes a clear description.
Enter your desired limit value and click save. Limit reductions take effect immediately, while limit increases require a 7-day processing period for added security.
| Tools | Preferred Duration | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Active |
| Session Time Limit | Per Session / Daily | Active |
| Loss Limit | Daily / Weekly / Monthly | Active |
| Self-Break | 24 Hours / 7 Days / 30 Days | Active |
| Self-Exclusion | 6 Months / 1 Year / Permanent | Active |
| Promotion Controls | Adjustable at Any Time | Active |
All limit settings are stored securely in our system. Any changes that increase a limit require a verification period 7 days — this is an additional layer of protection for your own benefit.
Identifying warning signs early is the first step to getting timely help.
Feeling anxious or restless when unable to play for a period of time.
Using money meant for bills, food, or daily necessities to gamble.
Lying to family members or friends about how much time and money has been spent on gaming.
Continuing to play despite being aware that it is causing serious financial or relationship problems.
Needing to bet with increasingly larger amounts to achieve the same level of satisfaction.
Taking out loans or selling assets to fund gambling.
Frequently thinking about gaming — planning your next session or how to get money to play.
Attempting to quit multiple times without success, even with a strong desire to do so.
If you identify three or more of the above signs in yourself, this is a serious indicator that you may need professional help. Do not wait until the situation worsens — contact the 123mbi support team or a relevant gambling support organisation.
Answer the following questions honestly to assess whether your gaming habits are at a healthy level. This questionnaire is a personal guide and is not stored by our system.
Have you ever played beyond the time or money you originally planned?
Have you ever felt guilty or ashamed after a gaming session?
Do you play to relieve stress, boredom, or personal problems?
Have you ever tried to hide or conceal your gaming activity from people close to you?
Have you ever found yourself playing with money that was meant for other purposes?
Has gaming ever affected your relationships with family, friends, or your work performance?
If you answered "Yes" to two or more questions, we recommend using our gaming limit tools or contacting our support team for a confidential, non-judgmental discussion.
Before playing, decide how much you are willing to spend and stick to that limit no matter what.
Think of money spent on gaming the same way as money spent on a movie or dinner — it is the cost of entertainment, not an investment.
Avoid playing for long stretches without a break. Step away, drink some water, and do other activities between gaming sessions.
Avoid playing when you feel angry, sad, or stressed. Emotional instability often leads to poor betting decisions.
Use the deposit limit and time limit tools provided by 123mbi as automatic safeguards, even if you feel you do not need them right now.
The 123mbi platform is strictly for users aged 18 and above only. We have a strict age verification system during the registration process, including valid identity document checks through our KYC process.
If you are a parent or guardian, here are steps you can take to prevent children from accessing online gaming platforms:
If you or someone you know needs help with a gambling problem, there are several support resources available in Malaysia:
24-hour counselling and psychosocial support services provided by the Malaysian Ministry of Women, Family and Community Development.
A volunteer organisation providing emotional support to individuals in distress or facing a crisis. Available in multiple languages.
Psychiatric and counselling services are available at government hospitals throughout Malaysia for addiction treatment, free of charge or subsidised.
Live chat 24/7 with our trained support team to help you use protection tools or refer you to professional assistance.
Join 123mbi and access hundreds of Slot Games, Live Casino, Sports Betting, and more — backed by a platform that puts member safety and well-being first. Start your responsible gaming journey with us.